Last updated: 2 November 2026
1. About these terms
These terms apply when you use this website or make a booking with Luxury Premium Finese, the hotel known as Luxury Premium Finese, in Golem, Durrës, Albania. By making a booking you agree to them. If something in your confirmation email is different, the confirmation applies to that booking.
2. Using the website
We work to keep the information on this website accurate and up to date, but photos, descriptions and availability can change. The photos and text on this website belong to us or are used with permission, and you may not copy them for commercial use without asking us first. Links to other websites are for your convenience, and we are not responsible for what those websites contain.
3. Making a reservation
You can book a room on this website by choosing your dates, a room and a rate, and filling in your details. Please give correct information and make sure you are at least 18 years old. A reservation is confirmed only when you see the confirmation page and receive our confirmation email. If you do not receive it, please contact us.
If we cannot honour a booking, for example because of an error or a circumstance beyond our control, we will contact you and offer an alternative or a full refund of anything you paid.
4. Prices and rates
Prices are shown in EUR for the whole stay and per night. Each rate says what it includes, for example breakfast or room only. The total shown to you before you confirm is the price we charge for the stay. If anything is payable separately, we will tell you before you confirm.
A price is only valid for the dates and number of guests you searched for. It is held for a short time while you complete your booking, and can change if you start again later.
5. Payment
At checkout you choose how to pay, from the options we offer for your booking:
- Pay at the hotel. Your room is reserved now, and you pay when you arrive, in the way the hotel accepts.
- Pay by card. You pay online on our payment provider's secure page. While you pay, your room is held for 30 minutes. If the payment is not completed in that time, or is declined, the reservation lapses and you can start again.
We never see or store your full card number. If a card payment is taken but your reservation cannot be completed, we will refund it in full.
6. Cancellation and refunds
Free cancellation until 21 days before your arrival date. If you cancel before that deadline, the booking is cancelled at no cost, and anything you paid online is refunded to the card you used. The exact deadline for your booking is shown on your booking page and in your confirmation email.
After that deadline, you can still send a cancellation request. Our team reviews it and answers by email. Whether anything is refunded depends on the circumstances and on the terms of the rate you booked, which are shown when you book. If you do not arrive and have not cancelled (a "no-show"), we review the booking and may keep the amount you have paid.
To cancel, open the "Manage booking" link in your confirmation email, or contact us. Refunds are sent to the original payment method. The time it takes to appear depends on your bank, usually a few working days.
7. Changing your booking
To change your dates or room, please contact us at reservation@luxurypremiumfinese.com or on +355 69 784 8580. We will do our best to help, subject to availability. A change may mean a different price.
8. Check-in and check-out
Check-in and check-out times are stated in your confirmation email. Early check-in and late check-out are possible only if the hotel has confirmed them to you. By law, we must ask every guest for a valid passport or ID card at arrival, and register guests with the authorities.
9. During your stay
Please respect other guests and the hotel's property. Rooms may only be used by the number of guests in the booking. You are responsible for damage you or your guests cause beyond normal wear. Details about children, extra beds and pets are available from us on request, so please ask before you book if they matter to you.
10. SPA treatments and events
Booking requests for SPA treatments, weddings and other events that you send through the website are enquiries. They are confirmed only when we confirm them to you, and we may ask you for a deposit or extra details. Prices on the SPA page are per treatment or per person, as stated.
11. Our responsibility
We take reasonable care to provide our services as described. Nothing in these terms limits any liability that cannot be limited by law, or your rights as a consumer. Beyond that, we are not responsible for indirect losses, or for events outside our control such as severe weather, power or network failures. Please use the safe box in your room for valuables.
12. Questions and complaints
If something is not right during your stay, please tell our reception team so we can fix it straight away. You can also write to us at reservation@luxurypremiumfinese.com, and we will reply within a reasonable time.
13. Governing law
These terms are governed by the laws of Albania. If a dispute cannot be settled between us, it is decided by the competent courts of Albania. This does not take away any mandatory consumer rights you have in the country where you live.
14. Other information
How we use your personal data is explained in our Privacy Policy, and how the website uses cookies in our Cookie Policy. We may update these terms from time to time. The date at the top shows when they last changed, and a booking is always covered by the terms that applied when you made it.